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OPERATIONAL DEFECT DATABASE
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HPE recommends the following drive firmware versions for all hard disk drive (HDD) models beginning with "SLTN" for increased drive reliability: 3P02 or later for all non-encrypted SLTN HDDs 3P01 or later for all encrypted SLTN HDDs For non-encypted SLTN HDDs, the following CLI command may be used to identify if the system has non-encrypted SLTN drives, as well as the corresponding drive firmware version: cli% showpd -i -p -devid SLTN0450S5xnN010,SLTN0600S5xnN010,SLTN0900S5xnN010 If non-encrypted SLTN drive models are installed in the system and not running firmware 3P02 or later, refer to Table 1 to plan the appropriate HPE 3PAR OS update (which may include HPE 3PAR OS updates and/or patch installations) to install 3P02 drive firmware. For encypted SLTN HDDs, the following CLI command may be used to identify if the system has encrypted SLTN drives, as well as the corresponding drive firmware version: cli% showpd -i -p -devid SLTN0450S5xnE010,SLTN0450S5xnF010,SLTN0900S5xnE010,SLTN0900S5xnF010 If encrypted SLTN drive models are installed in the system and not running firmware 3P01 or later, refer to Table 1 to plan the appropriate HPE 3PAR OS update (which may include HPE 3PAR OS updates and/or patch installations) to install 3P01 drive firmware. HPE 3PAR StoreServ 7000, 8000 and 9000 systems support the option of customers performing OS updates, along with Service Processor (SP) updates, with the exception of SP 4.x to 5.x updates. We urge customers to refer to the relevant update and release note documentation and to carefully review the dependencies of various host environments provided in the information library. If you are not confident in updating or applying patches, contact Global Deployment Services (GDS) as documented below. Link to Information Library: https://www.hpe.com/info/storage/docs/ HPE 3PAR StoreServ 10000 and 20000 systems DO NOT support the customer performing OS updates. Contact the GDS as documented below. Contacting the Global Deployment Services (GDS): Please refer to the following article to request a 3PAR StoreServ OS patch or update: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00061484en_us HPE 3PAR update instructions and release notes are available at: https://www.hpe.com/info/storage/docs/ Table 1 Recommended drive firmware patches for SLTN drive models HPE 3PAR OS Version Patch 3.3.1 EGA P12 3.2.2 MU6 No patch required 3.2.2 MU4 P101 3.2.2 MU3 P97 3.2.2 MU2 P83 3.2.1 MU5 P82 3.2.1 MU3 P79 Later versions of HPE 3PAR OS, starting with 3.3.1 MU1, include the recommended drive firmware (or later) for SLTN hard disk drives with no patch required.
This advisory applies to all HPE 3PAR StoreServ 7000 and 10000 Storage systems with one or more SLTN drive models installed in the array.
Ensure all SLTN hard drives in HPE 3PAR StoreServ 7000 and 10000 systems are installed with the recommended drive firmware version or later, as detailed in the Description section of this advisory NOTE : Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form