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OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 2 06/26/2019 Added HPE Platinum 500W power supplies. 1 06/29/2018 Original Document Release. Some HPE ProLiant Gen10 servers configured in a single specific HPE Platinum 500W or 800W power configuration could reset or shut down under a heavy workloads of 50% (or more) when running early versions of the power supply firmware. If the power supply faults in a single or multi supply configuration, the system will log the following error messages in the Integrated Management Log (IML): Critical,20,2381,0x0014,System Error,0x0007,Other,04/25/2018 12:27:35:00,108: Server Critical Fault (Service Information: Runtime Fault System Board AUX/Main EFUSE (10h)) ACTION: Gather necessary information and create a support case using Active Health System Viewer (AHSV). And/Or Critical,18,2560,0x0014,System Error,0x0007,Other,04/25/2018 11:39:34:00,84: Server Critical Fault (Service Information: Runtime Fault, System Board, P12V Main/AUX Regulators (04h)) ACTION: Gather necessary information and create a support case using Active Health System Viewer (AHSV). Critical,18,2566,0x0014,System Error,0x0007,Other,04/25/2018 11:39:34:00,85: Server Critical Fault (Service Information: Runtime Fault, Power Supply, Power Supply 1 (01h)) ACTION: Gather necessary information and create a support case using Active Health System Viewer (AHSV). IML Error messages: Critical,20,2381,0x0014,System Error,0x0007,Other,04/25/2018 12:27:35:00,108: Server Critical Fault (Service Information: Runtime Fault System Board AUX/Main EFUSE (10h) ACTION: Gather necessary information and create a support case using Active Health System Viewer (AHSV). Critical,20,2387,0x0014,System Error,0x0007,Other,04/25/2018 12:27:35:00,109: Server Critical Fault (Service Information: Runtime Fault Power Supply Power Supply 1 (01h) ACTION: Gather necessary information and create a support case using Active Health System Viewer (AHSV).
Some Platinum 500W (Model# HSTNS-PC40-1) and 800W (Model# HSTNS-PC41-1) power supplies with a CT#:XXXXXXX 8J XXXXX and firmware version 1.01 (or earlier). Do Not replace the system board this will not change the failure mechanism Firmware power supply verification process: Use the HPE Integrated Lights-Out 5 (iLO 5) interface to verify the firmware on any HPE 500W or 800W Platinum power supplies installed in a suspect server configuration. Check the system information page for the power supply and verify the firmware currently installed. Boot to iLO 5 -> select system Information -> then power supplies. (See Figure 1 items bracketed in Green below): Figure 1: iLO 5 screen Not all 500W and 800w power supplies are affected, note digit 6 and digit 7 from the end of the Serial # for the supply. If the digits are 8J then check the firmware if the firmware is earlier than 1.02 upgrade the power supply firmware via the identified firmware process of choice in Service Action field below. Firmware below highlighted in Green below are modified 1.02 (fixed) firmware examples. The serial # and Firmware bracketed in Red is a firmware that needs to be updated via the component pack process (800W power supply shown below): Figure 2 : Power Supply list in iLO AHS Power Supply Verification process: Use the AHS to verify the firmware on any 800W Platinum power supplies installed in a suspect server configuration. The Power supply CT number can be found in either the Dashboard or Static Tab information on the AHS screens. (See Figures 3 & 4 below, supply info bracketed in red are old firmware, items bracketed in Green show upgraded supply). Figure 3: Dashboard Tab view Figure 4: Static Tab view If the power supply is out of the system any factory updated supply should have a Green dot on the Agency label on top of the supply (800W power supply shown below): Figure 5: Agency Label with Green dot indicating Factory Firmware rework If the power supply is installed in a server the modified supplies can be identified by a black dot on the rear fan cage of the power supply just above the 800w wattage label visible from the rear of the server (800W power supply shown below). Figure 6: Black Dot (ink/marker) on rear Fan Label indicating Factory Firmware rework
Upgrade any 500W or 800W Platinum power supply CT#:XXXXXXX8JXXXXX to firmware version 1.02 or later as follows: For Windows: cp031686.exe https://downloads.hpe.com/pub/softlib2/software1/sc-windows-fw/p541281236/v125879/cp031686.exe For Linux: firmware-powersupply-gen10powersupply-2018.06.21-1.1.x86_64.rpm https://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p2018115667/v153652/RPMS/x86_64/firmware-powersupply-gen10powersupply-2018.06.21-1.1.x86_64.rpm Affected platform list: HPE ProLiant DL580 Gen10 Server HPE ProLiant DL560 Gen10 Server HPE ProLiant DL385 Gen10 Server HPE ProLiant DL380 Gen10 Server HPE ProLiant DL360 Gen10 Server HPE ProLiant ML350 Gen10 Server HPE ProLiant ML110 Gen10 Server HPE ProLiant XL190r Gen10 Server HPE ProLiant XL170r Gen10 Server HPE Apollo 4510 System HPE Apollo r2800 Gen10 24 SFF Flexible Configure-to-order Chassis HPE Apollo r2600 Gen10 24 SFF Premium Configure-to-order Chassis HPE Apollo r2200 Gen10 12 LFF Configure-to-order Chassis