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Document Version Release Date Details 2 04/04/2018 Added "312 - HPE Smart Storage Battery 1 Failure - Communication with the battery failed" as a message displayed. 1 02/15/2019 Original Document Release. The following messages may be displayed during the Power-On Self-Test (POST) on HPE ProLiant Gen10 servers with HPE Integrated Lights-Out 5 (iLO 5) firmware version 1.39 (or earlier): 329-Power Management Controller Firmware Error - Unable to communicate with the firmware. 338-RESTful API Error - Unable to communicate with iLO FW. BIOS configuration resources may not be available. 270-iLO FW Communication Issue - Unable to communicate with iLO FW. 312 - HPE Smart Storage Battery 1 Failure - Communication with the battery failed. Typically, more than one of the above messages will be displayed; in addition, the iLO 5 option may not be available through the BIOS. This may occur for multiple reasons. There are some hardware configurations that are susceptible to communications timeouts between iLO 5 and the BIOS due to long initialization times after AC power-on to the server. If susceptible, this is most likely to occur if the server System Power Restore Settings are set to Auto-Power-On or Restore Last Power State and after an AC power-cycle to the chassis; otherwise, these issues should not occur.
Any HPE Gen10 server with iLO 5 firmware version 1.39 (or earlier).
To resolve this and avoid the errors listed in the Description section above, update the iLO 5 firmware to version 1.40a (or later). The latest version of the iLO 5 firmware is available as follows: Click the following link: https://support.hpe.com/hpesc/public/home Enter a product name (e.g., "iLO 5") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product. From the Drivers & software dropdown menus on the left side of the page: Select the Software Type - (e.g. Firmware) Select the Software Sub Type - (e.g. Lights-Out Management) For further filtering if needed - Select the specific Operating System from the Operating Environment. Select the latest release of the HPE Integrated Lights-Out Firmware version 1.40a (or later). Note : To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available. Click Download . RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document . To search for additional advisories related to iLO 5, use the following search string: +Advisory +ProLiant -"Software and Drivers" +iLO 5