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On an HPE Gen10 system or HPE Synergy Gen10 compute module with HPE Integrated Lights-Out 5 (iLO 5) v1.37 (or earlier), errors are being logged in HPE OneView that were typically NAND related in iLO 4; however, the errors are not due to a NAND failure in iLO 5. The error is a "Remote Insight/ Integrated Lights-Out self test error 8192." The following may be displayed in the HPE OneView Logs: 19-07-02 02:31:45.465 INFO taskExecutor-1 processEvent():58,AlertProcessor:processEvent{"eventType":"ALERT","alertResource":{"type":"AlertResourceV3","uri":"/rest/alerts/1442494","category":"alerts","eTag":"2019-07-02T02:31:45.454Z","created":"2019-07-02T02:31:45.454Z","modified":"2019-07-02T02:31:45.454Z","associatedEventUris":["/rest/events/17586041"]"resourceID":null, "assignedToUser":null, "activityUri":null, "changeLog":[],"clearedByUser":null,"clearedTime":null,"correctiveAction":"To decode the error-code look into cpqSm2CntlrSelfTestErrors description. You can also check iLO logs & Diagnostic page to get more details on the error.","description":"Remote Insight/ Integrated Lights-Out self test error 8192.","alertTypeID":"Trap.cpqSm2SelfTestError","urgency":"None","healthCategory":"None","lifeCycle":false,"associatedResource":{"resourceName":"server-name, bay 2","resourceUri":"/rest/server-hardware/########-####-####-####-############","resourceCategory":"server-hardware","associationType":"HAS_A"},"severity":"Critical","alertState":"Active","physicalResourceType":"server-hardware","resourceUri":"/rest/server-hardware/########-####-####-####-############","serviceEventSource":false,"serviceEventDetails":null,"parentAlert":null,"childAlerts":null}} That will be accompanied by a Watchdog Reset in the Active Health System (AHS) logs: Caution,1381,614,0x0D,iLO,0x0C,iLO Event Log, ,Customer,07/02/2019 02:40:32:00,07-02-2019 02:41:02,24537: iLO reset by watchdog.
Any HPE Gen 10 system or HPE Synergy Gen10 compute module with iLO 5 v1.37 (or earlier).
This is fixed in iLO 5 v1.40. For HPE Synergy Gen10 compute modules, the HPE Synergy Custom SPP 2019.03.20190826 contains iLO 5 v1.46. Visit www.hpe.com/downloads/synergy to obtain HPE Synergy Custom SPP 2019.03.20190826, along with the latest Synergy updates. For HPE Gen10 systems, to download the latest iLO 5 firmware, perform the following steps: Click the following link: https://support.hpe.com/hpesc/public/home Enter a product name (e.g., "iLO 5") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: Select the Software Type - ("Firmware") Select the Software Sub Type - (Lights-Out Management) For further filtering if needed - Select the specific Operating System from the Operating Environment. Locate and select the HPE Integrated Lights-Out Firmware v1.40 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. Click the Download button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document . To search for additional advisories related to iLO 5, use the following search string: +Advisory +ProLiant -"Software and Drivers" +iLO 5