Info
Document Version
Release Date
Details
2
01/21/2021
Updated Resolution, issue has been solved in in NVIDIA vGPU software 10.3.
1
04/08/2020
Original Document Release.
Any HPE ProLiant DL380 Gen10 server, HPE Synergy 480 Gen9 and Synergy 480 Gen10 compute modules running Citrix Hypervisor 8.x or Red Hat Enterprise Linux/CentOS 7.x or 8.x and configured with an NVIDIA vGPU will experience Uncorrectable Machine Check Exception (UMCE) errors on shutdown and/or reboot.
The following is an example of the error that may be seen (Bus, Device, Function addresses may change depending on where the NVIDIA GPUs are installed):
Uncorrectable PCI Express Error Detected. Slot 255 (Segment 0x0, Bus 0x5D, Device 0x40, Function 0x0). 02/25/2020 22:50:36 1
Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000006, Status 0xFB800000'00000E0B, Address 0x00000000'00000000, Misc 0x00000000'5B000000). 02/25/2020 22:49:16 1
Uncorrectable Error Detected on the Previous Boot. Error information logged to the Integrated Management Log. 02/25/2020 22:49:16 1
Scope
Any of the following systems running Citrix Hypervisor 8.x or Red Hat Enterprise Linux/CentOS 7.x or 8.x, and configured with an NVIDIA vGPU:
HPE ProLiant DL380 Gen10 server
HPE Synergy 480 Gen9 Compute Module
HPE Synergy 480 Gen10 Compute Module
Resolution
This issue has been resolved in NVIDIA vGPU software 10.3 as documented
here
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