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On any HPE Integrity Superdome X server running VMware ESXi 6.7, the sfcb-smx process fails and creates zdump files in /var/core/. When this occurs, the HPE SMX WBEM Provider causes the VMware ESXi host to become unresponsive. This issue occurs because the HPE SMX WBEM Providers run out of available memory due to memory leaks. When this occurs, the following message is logged repeatedly in the vmkernel.log file: 2019-06-09T21:42:34.863Z cpu14:69176)MemSched: 14635: Admission failure in path: smx/sfcb-ProviderMa.69170/uw.69170
Any HPE Integrity Superdome X server running VMware ESXi 6.7.
To fix this issue, download and install the following smx-provider versions: For VMware ESXi 6.7: HPE Offline Bundle for ESXi 6.7 Version 3.5.0 (or later) If the smx-provider versions above cannot be installed, perform either of the following workarounds: Disable HPE SMX WBEM Providers Disable the HPE SMX WBEM Providers, but do not remove them. Note that removing or disabling the HPE SMX WBEM Providers means that the Service Pack for ProLiant (SPP) or Smart Update Manager (SUM) cannot be used to perform online Firmware/Driver updates, and the Smart Array information can not be obtained in vCenter or from any other tools that use the HPE SMX WBEM Providers. HPE SMX WBEM Providers can be enabled to perform a Service Pack for ProLiant (SPP) update or to run any other tools to get the data of interest; then the HPE SMX WBEM Providers can be disabled again. To disable the HPE SMX WBEM Providers, perform the following steps: Run the following command before disabling the HPE SMX WBEM Providers: [root@localhost:~] vmware -v VMware ESXi 6.7.0 build-1432038 [root@localhost:~] esxcli system wbem provider list Name Enabled Loaded ------------------ ------- ------ vmw_smx-provider true false sfcb_base true true vmw_base true true vmw_hdr true true vmw_iodmProvider true true vmw_kmodule true true vmw_omc true true vmw_pci true true vmw_smx-provider true true [root@localhost:~] Disable the HPE SMX WBEM Providers by performing the following command: [root@localhost:~] esxcli system wbem provider set -e 0 -n vmw_smx-provider [root@localhost:~] Validate that the HPE SMX WBEM Providers have been disabled by performing the following command: [root@localhost:~] esxcli system wbem provider list Name Enabled Loaded ------------------ ------- ------ vmw_smx-provider true false sfcb_base true true vmw_base true true vmw_hdr true true vmw_iodmProvider true true vmw_kmodule true true vmw_omc true true vmw_pci true true vmw_smx-provider false false [root@localhost:~] Restart sfcbd daemon by performing the following command: [root@localhost:~] /etc/init.d/sfcbd-watchdog restart sfcbd-init: Getting Exclusive access, please wait... sfcbd-init: Exclusive access granted. sfcbd-init: Request to restart sfcbd-watchdog, pid 2724689 sfcbd-init: Invoked kill 2099310 sfcbd-init: stop sfcbd process completed. sfcbd-init: starting sfcbd sfcbd-init: Waiting for sfcb to start up. sfcbd-init: Program started normally. [root@localhost:~] Run the following command to retain settings after reboot (Settings are indeed persistent after reboot when running this command): [root@localhost:~] /sbin/auto-backup.sh Files /etc/vmware/dvsdata.db and /tmp/auto-backup.2100111//etc/vmware/dvsdata.db differ Saving current state in /bootbank Clock updated. Time: 13:42:11 Date: 10/09/2019 UTC [root@localhost:~] sfcbd-init: Program started normally. [root@localhost:~ OR Periodically re-start the HPE SMX WBEM Providers This will release the memory and reset the HPE SMX WBEM Providers back to a lower memory usage without a crash. This can be done manually or with a custom script. The Providers are restarted automatically after a crash so tools can get information. However, the generation of WBEM indications is not re-started after a crash because SFCBD does not re-send the WBEM indication subscriptions so the HPE SMX WBEM Providers are never enabled to send indications. As a result, a clean shutdown/restart is preferred to letting the HPE SMX WBEM Providers crash. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads to ProLiant servers and options, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.