Info
The Agentless Management Service (AMS) version 2.30.1.0 (or earlier) will stop responding on HPE ProLiant/Synergy Gen10/Gen10 Plus servers running a Microsoft Windows Server operating system if an online firmware update is attempted via OneView.
HPE Integrated Lights-Out (iLO) is unable to report the AMS status during the online update, and as a result, the firmware deployment state does not change from activating to applied. The firmware will remain at an activating install state.
For example:
Scope
Any HPE ProLiant/Synergy Gen10/Gen10+ server running HPE Agentless Management Service version 2.30.1.0 (or earlier) with Microsoft Windows Server 2016, Windows Server 2019, or Windows Server 2012 R2.
Resolution
Restarting the AMS service can temporarily resolve the issue. If AMS cannot be restarted, restart Windows.
To permanently resolve this issue, update AMS to
Agentless Management Service for Windows x64 Version 2.30.2.0 (4 Nov 2020)
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
Proactive Updates Subscription Form.
NAVIGATION TIP:
For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads to servers and options, refer to the
Navigation Tips document.
SEARCH TIP:
For hints on locating similar documents on HPE.com, refer to the
Search Tips document.
