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On any of the HPE ProLiant Gen10 Plus / Gen11 /Gen12 Servers with Intel Virtual RAID on CPU (Intel VROC) running Microsoft Windows or VMware ESXi Operating Systems listed in the Scope section below; the online firmware updates are not available for drives attached to the Intel Virtual RAID on CPU (Intel VROC). Note: Drives attached to the Intel VROC on HPE ProLiant servers running Linux Operating Systems can be updated using the online mode.
Any of the following HPE ProLiant Gen10 Plus / Gen11 / Gen12 servers with Intel Virtual RAID on CPU (Intel VROC) running Microsoft Windows or VMware ESXi Operating Systems: HPE Alletra Storage Server 4110 HPE Alletra Storage Server 4120 HPE Alletra Storage Server 4140 HPE Edgeline e920 Server Blade HPE Edgeline e920d Server Blade HPE Edgeline e920t Server Blade HPE ProLiant DL110 Gen10 Plus Telco server HPE ProLiant DL110 Gen11 HPE ProLiant DL20 Gen10 Plus server HPE ProLiant DL20 Gen11 HPE ProLiant DL320 Gen11 HPE ProLiant DL360 Gen10 Plus server HPE ProLiant DL360 Gen11 HPE ProLiant DL380 Gen10 Plus server HPE ProLiant DL380 Gen11 HPE ProLiant DL380a Gen11 HPE ProLiant DL560 Gen11 HPE ProLiant MicroServer Gen11 HPE ProLiant ML110 Gen11 HPE ProLiant ML30 Gen10 Plus server HPE ProLiant ML30 Gen11 HPE ProLiant ML350 Gen11 HPE ProLiant Compute DL380a Gen12
As a workaround, use either of the following procedures to update drives attached to the Intel VROC: Procedure 1: Boot to the Service Pack for ProLiant (SPP) ISO using iLO Virtual media Mount the Service Pack for ProLiant (SPP) ISO using iLO Virtual media. Boot to the Service Pack for ProLiant (SPP). Update the firmware of the drives. Note: The first procedure applies when the firmware of the drives needed is part of the Service Pack for ProLiant (SPP). If this is not the case, use the second procedure. OR Procedure 2: ProLiant servers can be updated using the "Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms" either by Online Mode or Offline Mode Online Mode: This can be performed by running remotely a Microsoft Windows or Linux hosted Operating System. It can be also run directly from a Server running a Linux Operating System. Execute the launch_sum.bat (windows) or launch_sum.sh (Linux) script which is found in the root of the .iso image. Add the baseline if it is not added. Add the node (The system which is under test). Click on inventory in the baseline library page. Once the inventory completes, perform the review and deploy of the components. Reboot the server once the deployment has been completed. Offline Mode: The .iso image is used to boot the server. Offline Mode supports Automatic & Interactive modes Automatic mode: Firmware components will be updated without any user interaction. Automatic mode will run firmware update by default without any user interaction after waiting 10 seconds at the menu screen when an .iso image is used to boot the server. Interactive mode: Follow the steps displayed on the screen to update firmware components Important: To download the Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms version 2024.11.00 (or later), refer to the following URL: Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms Version 2024.11.00 (Or Later) Note: This Custom Pack is only supported on HPE Gen10 Plus / Gen11 / Gen12 servers with Intel VROC enabled (Refer to the platforms list under the Scope section). Revision History Document Version Release Date Details 5 December 9, 2024 Resolution section has been updated with Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms Version 2024.11.00. HPE ProLiant Compute DL380a Gen12 has been added to the Scope section. Support for Intel VROC 8.5 driver, tool and drive firmware has been removed from "Custom Pack for Gen10 Plus/Gen11/Gen12 ProLiant for Intel VROC Platforms version 2024.11.00". 4 May 23, 2024 Resolution section has been updated with additional information. Additional platforms were added to the document. 3 April 26, 2023 Url in the Resolution section has been updated. HPE ProLiant Gen11 platforms are also affected by this issue. 2 December 9, 2021 An additional fix has been added to the Resolution section. 1 May 18, 2021 Original Document Release.