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Document Version Release Date Detail 2 09/12/2017 Updated the advisory's Description, Scope and Resolution with more detail. 1 01/09/2017 Original Document Release. Certain models of the HPE OfficeConnect 1950 and HPE FlexNetwork 5130 EI switches manufactured between April 2015 and April 2016 may experience boot up issues caused by corrupted startup image files. When this occurs, the switch will either fail to start or enter into basic boot level CLI (Command Line Interface) prompt. The 4-bit and 8-bit NAND flash memory were introduced during 2015 to replace the original 1-bit flash. It has recently been discovered, when read errors occur on the multi-bit flash, there is a low probability that the ECC feature will not function properly in recovering the error. As a result, the symptoms boot up issues described above may be experienced. Note this issue only occurs when both of the following conditions below are met: 1. Error is detected during read operation 2. ECC fails to correct the bit error Below are examples of possible symptoms during the bootup process. 1. Invalid system image file. ******************************************************************************** * * HP 5130-48G-2SFP+-2XGT EI Switch BOOTROM, Version 112 * ******************************************************************************** Copyright (c) 2010-2014 Hewlett-Packard Development Company, L.P. Creation Date : Sep 10 2014, 17:28:17 CPU Clock Speed : 1000MHz Memory Size : 1024MB Flash Size : 512MB CPLD Version : 001 PCB Version : Ver.D Mac Address : 5c8a3868f707 Press Ctrl+B to access EXTENDED BOOT MENU...0 Loading the main image files... Loading file flash:/5130ei-cmw710-system-r3108p01.bin........................... ................................Done. Image file flash:/5130ei-cmw710-system-r3108p01.bin is invalid! Loading the backup image files... The image does not exist! Loading images fails. Loading the main boot and system image files... Loading file flash:/5130ei-cmw710-system-r3108p01.bin........................... ................................Done. Image file flash:/5130ei-cmw710-system-r3108p01.bin is invalid! Loading the backup boot and system image files... The image does not exist! Loading images fails. Loading the main boot image... Loading file flash:/5130ei-cmw710-boot-r3108p01.bin...........Done. Image file flash:/5130ei-cmw710-boot-r3108p01.bin is self-decompressing......... ................................................................................ ................................................................................ ................................................................................ ................................................................................ ................................................................................ ................................................................................ ................................................................................ ................................................................................ ................................................................................ ................................................................................ ........................Done. System is starting... <boot> 2. Failure to find the startup image files: Starting...... Press Ctrl+D to access BASIC BOOT MENU ****************************************************************************** * * H3C S5130-52TP-PWR-EI BOOTROM, Version 144 * ****************************************************************************** Copyright (c) 2004-2016 Hangzhou H3C Technologies Co., Ltd. Creation Date : Mar 23 2016, 11:45:34 CPU Clock Speed : 1000MHz Memory Size : 1024MB Flash Size : 512MB CPLD Version : 001 PCB Version : Ver.C Mac Address : 3897d634303c PEX mode is disabled. Image program does not exist. Password recovery capability is enabled. 3. BootWare menu fails to display any files in the flash memory: EXTENDED BOOT MENU 1. Download image to flash 2. Select image to boot 3. Display all files in flash 4. Delete file from flash 5. Restore to factory default configuration 6. Enter BootRom upgrade menu 7. Skip current system configuration 8. Set switch startup mode 0. Reboot Ctrl+Z: Access EXTENDED ASSISTANT MENU Ctrl+F: Format file system Ctrl+P: Change authentication for console login Ctrl+R: Download image to SDRAM and run Ctrl+Y: Change Work Mode Ctrl+C: Display Copyright Enter your choice(0-8): 3 Display all file(s) in flash: Display file failed!
CODE AFFECTED All Software releases prior to and including R3115P06. The table below shows the models of the HPE OfficeConnect 1950 and HPE FlexNetwork 5130 EI switches potentially impacted by this issue: Product Number Product Name JG960A HPE OfficeConnect 1950 24G 2SFP+ 2XGT Switch JG961A HPE OfficeConnect 1950 48G 2SFP+ 2XGT Switch JG962A HPE OfficeConnect 1950 24G 2SFP+ 2XGT PoE+(370W) Switch JG963A HPE OfficeConnect 1950 48G 2SFP+ 2XGT PoE+(370W) Switch JG938A HPE FlexNetwork 5130 24G 2SFP+ 2XGT EI Switch JG939A HPE FlexNetwork 5130 48G 2SFP+ 2XGT EI Switch JG940A HPE FlexNetwork 5130 24G PoE+ 2SFP+ 2XGT (370W) EI Switch JG941A HPE FlexNetwork 5130 48G PoE+ 2SFP+ 2XGT (370W) EI Switch Only units manufactured between April 2015 and April 2016 are affected. To identify the manufacturing date of a switch, use the display device manuinfo command. Below is a sample output of the command: [HPE]display device manuinfo DEVICE_NAME : 1950 24G 2SFP+ 2XGT JG960A DEVICE_SERIAL_NUMBER : CN59GQ109B MAC_ADDRESS : 3897-D699-202B MANUFACTURING_DATE : 2015-09-18 VENDOR_NAME : HPE NOTE : Any switch models not listed in the table above are unaffected by this issue.
Perform the following steps to resolve this issue: Backup the current configuration . Upgrade the BootWare version to 500 . (This version is used temporarily to repair and format the flash memory.) Upgrade the software version to R3115P07 or later . (During the software upgrade, the BootWare is automatically restored to the matching version for the software, which is BootWare 146 for R3115P07.) Important Note : During the upgrade of BootWare version to 500, the flash memory will be repaired and formatted. This step takes about 35 minutes. Plan and allow enough downtime to minimize service interruption. After the flash memory is repaired, it is automatically formatted. Backup the configuration and data before the upgrade to avoid data loss. The BootWare file named S5130EI-BTM-500.btw can be obtained by contacting HPE Technical Support; it is used in step 2 above. For the switch models listed in the SCOPE section, the software cannot be downgraded to earlier versions after it is upgraded to R3115P07 or later version. If step 1 is performed on switch models NOT listed in the SCOPE section, the flash memory will NOT be repaired, and startup process will continue without formatting of the flash memory. The example below shows the procedure for a 5130 EI switch; the steps are similar for 1950 switches to use as a guide. 1. Before the upgrade, backup the current configuration . <HP>save The current configuration will be written to the device. Are you sure? [Y/N]:y Please input the file name(*.cfg)[flash:/startup.cfg] (To leave the existing filename unchanged, press the enter key): Validating file. Please wait….......... The current configuration is saved to the active main board successfully. Configuration is saved to device successfully. <HP> <HP> ftp 192.168.1.100 Trying 192.168.1.100 ... Press CTRL+K to abort Connected to 192.168.1.100. 220 WFTPD 2.0 service (by Texas Imperial Software) ready for new user User(192.168.1.100:(none)):xw 331 Give me your password, please Password: 230 Logged in successfully [ftp]bin 200 Type is Image (Binary) [ftp] put startup.cfg 227 Entering Passive Mode (192,168,1,100,6,242) 125 Data connection already open; Transfer starting. 226 Transfer complete. FTP: 7914 byte(s) sent in 0.100 second(s), 79.00Kbyte(s)/sec. [ftp] bye 221 Windows FTP Server (WFTPD, by Texas Imperial Software) says goodbye <HP> 2. Upgrade the Bootware version to 500 . # Press Ctrl+B after the "Press Ctrl+B to access EXTENDED BOOT MENU..." prompt message appears. Starting...... Press Ctrl+B to access EXTENDED BOOT MENU...0 Password recovery capability is enabled. EXTENDED BOOT MENU 1. Download image to flash 2. Select image to boot 3. Display all files in flash 4. Delete file from flash 5. Restore to factory default configuration 6. Enter BootRom upgrade menu 7. Skip current system configuration 8. Set switch startup mode 0. Reboot Ctrl+Z: Access EXTENDED ASSISTANT MENU Ctrl+F: Format file system Ctrl+P: Change authentication for console login Ctrl+R: Download image to SDRAM and run Ctrl+Y: Change Work Mode Ctrl+C: Display Copyright Enter your choice(0-8): 6 # Enter 6 to upgrade the BootWare image. 1. Update full BootRom 2. Update extended BootRom 3. Update basic BootRom 0. Return to boot menu Enter your choice(0-3): 1 # Enter 1 to upgrade the entire BootWare image. 1. Set TFTP protocol parameters 2. Set FTP protocol parameters 3. Set XMODEM protocol parameters 0. Return to boot menu Enter your choice(0-3): 1 # Enter 1 or 2 to set TFTP or FTP parameters. Enter the name of the BootWare file for upgrade in this step. Load File Name :5130EI.ipe : S5130EI-BTM-500.btw //Enter the name of the BootWare file for upgrade. Server IP Address :192.168.1.100 Local IP Address :192.168.1.1 Subnet Mask :255.0.0.0 Gateway IP Address :192.168.1.254 Loading................Done. Will you Update Basic BootRom? (Y/N):Y Updating Basic BootRom.......................................................... ..................................Done. Updating extended BootRom? (Y/N):Y Updating extended BootRom....................................................... ..................................Done. Updating extended BootRom? (Y/N):Y Updating extended BootRom....................................................... ..................................Done. 1. Update full BootRom 2. Update extended BootRom 3. Update basic BootRom 0. Return to boot menu Enter your choice(0-3):0 # Enter 0 to return to the extended BootWare menu. EXTENDED BOOT MENU 1. Download image to flash 2. Select image to boot 3. Display all files in flash 4. Delete file from flash 5. Restore to factory default configuration 6. Enter BootRom upgrade menu 7. Skip current system configuration 8. Set switch startup mode 0. Reboot Ctrl+Z: Access EXTENDED ASSISTANT MENU Ctrl+F: Format file system Ctrl+P: Change authentication for console login Ctrl+R: Download image to SDRAM and run Ctrl+Y: Change Work Mode Ctrl+C: Display Copyright Enter your choice(0-8): 0 # Enter 0 to reboot the switch. Press Ctrl+S when you see "Starting…" to detect and repair the flash memory. After the flash memory is repaired, it is automatically formatted. Starting...... Press Ctrl+D to access BASIC BOOT MENU ******************************************************************************** * * HPE 1950-48G-2SFP+-2XGT-PoE+, Version 500 * ******************************************************************************** Copyright (c) 2010-2017 Hewlett Packard Enterprise Development LP Creation Date : Feb 21 2017, 10:56:07 CPU Clock Speed : 1000MHz Memory Size : 1024MB Flash Size : 512MB CPLD Version : 001 PCB Version : Ver.D Mac Address : 3897d633e646 PEX mode is disabled. Test and Mark begin(This operation will take a long time,please wait). NandFlash repair successful! Formatting flash................................................................ ..................................................................... ..................................................................... ..................................................................... ..................................................................... ..................................................................... ................................................................Done. If you are upgrading the BootWare of a switch that is not an affected product, BootWare 500 prompts that the repair is not necessary, and then continues with the startup process without formatting the flash memory. Starting...... Press Ctrl+D to access BASIC BOOT MENU ******************************************************************************** * * HPE 1950-48G-2SFP+-2XGT-PoE+, Version 500 * ******************************************************************************** Copyright (c) 2010-2017 Hewlett Packard Enterprise Development LP Creation Date : Feb 21 2017, 10:56:07 CPU Clock Speed : 400MHz Memory Size : 1024MB Flash Size : 512MB CPLD Version : 001 PCB Version : Ver.D Mac Address : 00e0fc005100 This nandflash is not suggested to do this! Press Ctrl+B to access EXTENDED BOOT MENU...0 Loading the main image files... 3. Upgrade the software version to R3115P07 or later . EXTENDED BOOT MENU 1. Download image to flash 2. Select image to boot 3. Display all files in flash 4. Delete file from flash 5. Restore to factory default configuration 6. Enter BootRom upgrade menu 7. Skip current system configuration 8. Set switch startup mode 0. Reboot Ctrl+Z: Access EXTENDED ASSISTANT MENU Ctrl+F: Format file system Ctrl+P: Change authentication for console login Ctrl+R: Download image to SDRAM and run Ctrl+C: Display Copyright Enter your choice(0-8): 1 # Enter 1 to download startup image to flash to upgrade the software version. 1. Set TFTP protocol parameters 2. Set FTP protocol parameters 3. Set XMODEM protocol parameters 0. Return to boot menu Enter your choice(0-3): 2 # Enter 1 or 2 to set TFTP or FTP parameters. Enter the name of the startup image file for the upgrade in this step. Load File Name :5130EI-CMW710-R3113P05.ipe : 5130EI-CMW710-R3115P07.ipe // Input the file name of the image file Server IP Address :192.168.1.100 Local IP Address :192.168.1.1 Subnet Mask :255.0.0.0 Gateway IP Address :192.168.1.254 Are you sure to download file to flash? Yes or No (Y/N): Y Loading......................................................................... ................................................................................ ................................................................................ ................................................................................ ................................................................................ ................................................................................ .................Done. Please input the file attribute (Main/Backup/None) m Image file 5130ei-cmw710-system-r3115p07.bin is self-decompressing... Free space: 535689216 bytes Writing flash................................................................... ................................................................................ .................................Done. Image file 5130ei-cmw710-boot-r3115p07.bin is self-decompressing... Free space: 474087424 bytes Writing flash..............................Done. EXTENDED BOOT MENU 1. Download image to flash 2. Select image to boot 3. Display all files in flash 4. Delete file from flash 5. Restore to factory default configuration 6. Enter BootRom upgrade menu 7. Skip current system configuration 8. Set switch startup mode 0. Reboot Ctrl+Z: Access EXTENDED ASSISTANT MENU Ctrl+F: Format file system Ctrl+P: Change authentication for console login Ctrl+R: Download image to SDRAM and run Ctrl+C: Display Copyright Enter your choice(0-8): 0 // Reboot the switch The switch will now bootup into version R3115P07. The software is available for download from the HPE My Networking portal and the following URLs link to the specific web download pages: For FlexNet 5130 EI switch series : https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG938A https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG939A https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG940A https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG941A For OfficeConnect 1950 switch series : https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG960A https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG961A https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG962A https://h10145.www1.hpe.com/downloads/SoftwareReleases.aspx?ProductNumber=JG963A RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .