Issue
After you upgrade the Mobile VPN with SSL client to v12.10.4, authentication to the Firebox from a Microsoft Windows computer might fail. Authentication fails because the WatchGuard SSL VPN Service is no longer registered with the Windows operating system (OS). This issue and its cause are still under investigation.
To find a workaround for this issue, after you unsuccessfully attempt to connect to the Firebox with the Mobile VPN with SSL client, check the Windows Task Manager and verify that the WatchGuard SSL VPN Service is listed:
If the service is not listed, go to the Workaround section of this article.
You can also review the Mobile VPN with SSL client diagnostic logs and look for errors. From the Mobile VPN with SSL icon on the Windows taskbar, select View Logs.
From the logs, search for this error message:
2024-08-06T14:10:53.429 VERSION file is 5.37, client version is 5.37
2024-08-06T14:10:53.932 failed to open shared memory for openvpn command (error: 2), please check the WatchGuard SSLVPN Service
2024-08-06T14:10:53.932 Failed to launched openvpn. retCP=0
If the error occurs, go to the Workaround section of this article.
Workaround/Solution
If the WatchGuard SSL VPN Service is not listed in Windows Task Manager or you search the logs and find an error message, you can try these possible solutions:
Use Windows PowerShell to attempt to register the WatchGuard SSL VPN service. This fix is temporary and the issue might occur again. This example assumes your Mobile VPN with SSL client is installed on the C: drive.In PowerShell, type and run this text:New-Service -Name "wgsslvpnsrc" -BinaryPathName "C:\Program Files (x86)\WatchGuard\WatchGuard Mobile VPN with SSL\wgsslvpnsrc.exe" -DisplayName "WatchGuard SSLVPN Service" -StartupType Automatic -Confirm:$FalseUninstall Mobile VPN with SSL v12.10.4 , reboot the computer, and install Mobile VPN with SSL v12.10. You can download Mobile VPN with SSL v12.10 from : https://cdn.watchguard.com/SoftwareCenter/Files/MUVPN_SSL/12_10/WG-MVPN-SSL_12_10.exeUninstall Mobile VPN with SSL v12.10.4, reboot the computer, and install the OpenVPN for Windows client (version 3.4.3 and higher).Uninstall Mobile VPN with SSL v12.10.4, reboot the computer, and configure an alternative Firebox Mobile VPN solution. For more information, go to Select a Mobile VPN Type in Help Center.
